This document describes the accessibility of insurance and claims services for private customers at the op.fi website. The website is provided by Pohjola Insurance Ltd. Its accessibility has been assessed by accessibility experts working for Pohjola Insurance on a project basis and by means of self-assessments of web accessibility.
The following systems have been used in the self-assessments:
Accessibility on desktop computers has been tested using the Chrome web browser and NVDA screen reader software.
Accessibility on mobile devices has been tested using Apple devices, the Safari web browser (touch gestures).
The provisions on accessibility are included in the Act on the Provision of Digital Services.
This accessibility statement was prepared on 1 January 2021, and it was last updated on 20 March 2024.
Accessibility status
This website partly fulfils the requirements.
Non-compliance with requirements and applicable exemptions are listed below.
Non-accessible content
Insurance and claims services for private customers and some of the purchasing applications have been redesigned to meet the accessibility requirements. The path to purchase life insurance now also meets the accessibility requirements.
There are accessibility issues in some of the purchasing paths and in the health declaration, request for offer and billing view. Accessibility issues in these services include a colour contrast that does not fully meet accessibility requirements. The services do not yet fully support the use of assistive technology such as screen readers, and there are problems in keyboard navigation. Other common issues in the service include insufficient availability of text alternatives for graphic elements. We will try to correct these issues by the end of 2024. Property damage loss reports, services for making changes to insurance policies, the insurance online store (travel and animal insurance and insurance for children) and the health declaration service have been implemented using old technology. For these services, accessibility requirements will be addressed when the services are redesigned. The redesign work is underway.
The accessibility of documents published before 23 September 2018 will be improved as the documents are updated. Insurance and claims itemisations as well as policy documents, claim settlement decisions and other insurance documents in the customer’s My archive that have been created using old technology do not meet accessibility requirements. We can send policy documents, claim settlement decisions and other insurance documents to the customer by post too.
Accessibility requirements specified in the WCAG (Web Content Accessibility Guidelines) which the site does not yet fully meet are listed below.
Deficiencies with the purchase of insurance
Screen readers
- WCAG 1.1.1 Non-text Content
- WCAG 1.3.1 Info and Relationships
- WCAG 1.3.2 Meaningful Sequence
- WCAG 1.3.5 Identify Input Purpose
- WCAG 1.4.13 Content on Hover or Focus
- WCAG 2.2.1 Timing Adjustable
- WCAG 2.4.1 Bypass Blocks
- WCAG 2.4.4 Link Purpose (In Context)
- WCAG 3.2.2 On Input
- WCAG 3.3.1 Error Identification
- WCAG 3.3.2 Labels or Instructions
- WCAG 3.3.3 Error Suggestion
- WCAG 4.1.2 Name, Role, Value
- WCAG 4.1.3 Status Messages
Keyboard accessibility
- WCAG 2.1.1 Keyboard
- WCAG 2.2.1 Timing Adjustable
- WCAG 2.4.3 Focus Order
- WCAG 2.4.7 Focus Visible
Colours and font size
- WCAG 1.1.1 Non-text Content
- WCAG 1.4.3 Contrast
- WCAG 1.4.11 Non-text Contrast
- WCAG 1.4.12 Text Spacing
Deficiencies with the health declaration of life insurance
Screen readers
- 1.3.1 Info and Relationships
- 1.3.5 Identify Input Purpose
Accessibility issues in the vehicle registration service
- WCAG 1.3.1 Info and Relationships
- WCAG 1.3.2 Meaningful Sequence
- WCAG 1.4.3 Contrast
- WCAG 1.4.11 Non-text Contrast
- WCAG 2.4.2 Page Titles
- WCAG 2.4.3 Focus Order
- WCAG 2.4.6 Headings and Labels
- WCAG 3.1.2 Language of Parts
- WCAG 3.2.2 On Input
- WCAG 3.3.1 Error identification
- WCAG 3.3.2 Labels or Instructions
- WCAG 4.1.2 Name, Role, Value
- WCAG 4.1.3 Status Messages
Deficiencies with insurance printouts and forms
Screen readers
- WCAG 1.1.1 Non-text Content
- WCAG 1.3.2 Meaningful Sequence
Colours and font size
- WCAG 1.1.1 Non-text Content
- WCAG 1.4.12 Text Spacing
Content that is not within the scope of digital accessibility standards
Statutory insurance services for customers logged into the service do not include content to which accessibility requirements do not apply.