Feedback and problems


Tell us what you think about our services and products. Your feedback will help us improve them.

You can also notify us of any problems you have encountered in online or mobile services.

Use the feedback form to share your thoughts about our service and to notify us of any technical errors or disruptions. If the matter concerns your personal banking or insurance affairs or those of your company, you may contact our customer service or send an online message.

You will get a response to your feedback faster if you login to give it.

Read more about processing feedback

Who handles your feedback? When you give feedback through your local OP cooperative bank, your bank will primarily deal with the matter. If you give feedback by telephone or on OP eServices, our customer service receives your feedback. Depending on the feedback, your OP cooperative bank or our customer service responds rapidly to the feedback or forwards it for further processing.

How quickly will you get a response?

We will respond to customer feedback as soon as possible, within approximately four days. The processing time varies from case to case and depends on the content of your feedback.

.

Are you dissatisfied with our service?

Are you dissatisfied with our service in banking, wealth management or property brokerage?
Please use the general feedback form first to contact us. If you are still dissatisfied with our service, you may contact your local OP cooperative bank or the OP service provider that served you. If you and the bank or the other OP service provider cannot reach settlement, you can contact a customer ombudsman.

Customer Ombudsman >


Customer ombudsman >

 

Correction requests regarding non-life insurance


If you are dissatisfied with a claim settlement decision or want some further information on the decision, please first contact the claims advisor who issued the decision. You can discuss the decision, its grounds and further measures with this person. During your discussion of the issue, new information may come to light which affects the decision in your favour. His or her contact information appears in the claim settlement decision.

In matters related to your non-life insurance policies, you can turn to OP's customer ombudsman if you are dissatisfied with a decision.


Read more about correction requests >

Finnish Financial Ombudsman Bureau

The Bureau's main duty is to provide financial-sector customers with counselling and investigation assistance. Its services are free of charge.

Learn more about the Finnish Financial Ombudsman Bureau

Consumer Disputes Board

The Consumer Disputes Board issues recommendations for decision in disputes between consumers and businesses. It has no general advice service but handles written complaints. Submitting a dispute to the Board is free of charge.

Read more about the Consumer Disputes Board

Before taking your matter up with the Consumer Disputes Board, you must contact Consumer Advice of a local register office.

Read more about Consumer Advice

Online Dispute Resolution

If you have a problem with a product or service you have bought online, you can use the Online Dispute Resolution site to try to reach an out-of-court settlement. On the site, you need to select a dispute resolution body for processing the complaint. In Finland, the dispute resolution bodies include the abovementioned Finnish Financial Ombudsman Bureau and the Consumer Disputes Board, which you can also contact directly.

Read more about Online Dispute Resolution