This is an accessibility statement for the My profile service at op.fi. My profile includes the sections User IDs and Archive. The service is part of op.fi, which is the website for OP Financial Group companies.
The accessibility of the My profile service has been assessed by accessibility experts working for OP Financial Group on a project basis and by means of self-assessment of web accessibility.
The following systems were tested as part of the self-assessment exercise:
- Accessibility on desktop computers has been tested using the Chrome web browser and NVDA screen reader software.
- Accessibility on mobile devices has been tested using Apple devices, the Safari web browser (touch gestures).
Digital accessibility is regulated by the Finnish Act on the Provision of Digital Services.
This accessibility statement was created on 11 November 2020 and last updated on 12 April 2024.
Accessibility status of the digital service
The My profile service meets the requirements in part. The non-compliances with requirements and exemptions are listed below.
Non-accessible content
The My profile service has several accessibility issues, as a result of which it may be difficult or even impossible to use the function with assistive technologies such as screen readers. Functions of this kind include the use of links, buttons and other components from the keyboard and with the screen reader, communicating the visual presentation of elements also programmatically or as text as well as the text alternatives for links, buttons and forms.
User IDs
There are accessibility issues in the functions for requesting and changing key code lists, changing a password and deactivating user IDs. Among other issues, the functionalities in the Security section in My profile have insufficient colour contrasts, and the functionalities do not yet fully support the use of assistive technologies such as screen readers or keyboard use. The website also lacks, for example, text alternatives for elements.
Archive
The service does not yet fully support the use of assistive technologies.
For the list of issues in documents accessed from the service, see
If using My profile is not possible, the customer can handle the matter by contacting customer service or a bank branch.
Accessibility issues are listed in more detail below.
WCAG 1.4.3, 1.4.11: Contrasts: There are issues in the contrast ratios of user interface components and graphical objects.
WCAG 1.3.1, 2.4.3: Info on changed content: the My profile section is implemented as a single page in which page content is changed without reloading the page, causing the user to be unaware that the page content has changed. Some content is loaded dynamically, such as after opening an accordion menu, but the user is not notified of this or informed of progress of a function. After changing the page, keyboard focus remains in place or changes order randomly
WCAG 2.4.7: Focus hidden: the keyboard focus indicator is not visible in elements on the bottom bar of the homepage or in some links.
WCAG 2.4.3, 1.3.2: Moving focus: When deleting a phone number, the service asks for additional confirmation and moves focus to the key code entry field. As a result, the user may fail to notice content that precedes the field.
WCAG 3.2.1, 1.3.2: Moving focus to content: When expanding an accordion menu that contains elements that are included in the focus order, focus moves automatically to the first element. When the menu is collapsed, focus moves away randomly.
WCAG 2.4.3: Focus on hidden content: When an accordion menu contains elements in the focus order, focus moves to the content even if the menu is not expanded. The same applies to hidden content, such as the section on loading information in the My eServices section and additional information in the Consents section.
WCAG 2.1.1, 4.1.2: Keyboard accessibility: accordion menus in the View your information section of My eServices cannot be used with a keyboard. Their role and status are not specified.
WCAG 2.4.4: Labelling links: the homepage of My profile has a link named Edit, but the text does not indicate what is being edited. The link is placed visually below the information but its purpose remains unclear to screen reader users. The same applies to the section “notification of a received e-invoice” in the communications section.
WCAG 1.1.1, 4.1.2: Labels are missing from at least the following: on the page for editing my information, the drop-down menu for phone number country codes; text fields for e-invoice contact information in the Communications section; text fields for Other phone number and other email address in the Specify your request section of the Personal data request; the drop-down menus and text field for phone number for appointment times; the category and time period selections (two calendar menus) in My archive.
WCAG 1.3.1: Grouping elements: the relationships of checkboxes are marked visually but not programmatically determined, including Marketing consent and consent to forwarding information, Restrictions on receiving e-invoices, Communications section.
WCAG 1.3.2: Error and success messages: successes and errors are reported differently depending on the page. In some cases, the service remains on the same page while in others, the user is returned to the previous page or the homepage of My profile. In most cases, an error message is shown and read aloud. The user is not notified of errors in the CDD information form after pressing the save button.
WCAG 1.3.2: Reading sequence: the accounts and cards section of My details includes the Show additional information feature. When the button for additional information is pressed, the information is displayed before the button. Focus remains on the button, causing the user to potentially fail to notice the displayed information.
WCAG 1.1.1, 1.3.2: Navigating to My profile on mobile view: the Settings link in the top bar lacks content as the image has no text alternative. The link text is marked using only a title attribute, but this is not read aloud in all situations. Additionally, as a text, “Settings” is not descriptive enough to lead the user to search for their My profile under the link (usability). When the menu is opened, it appears at the top of the page in the reading sequence, causing the user to potentially fail to notice it if they continue browsing forward from the menu link.
WCAG 2.4.2: Marking mandatory fields: the user is not informed about which form fields are mandatory. For example, phone number fields on the marketing consent form, fields on the personal data request form.
CDD information form:
WCAG 1.3.1: Grouping elements: the grouping of elements on forms are not programmatically determined. Checkboxes and selection buttons are not grouped together with the questions to which they pertain. Info texts related to an option are not grouped with the relevant option.
WCAG 1.3.1, 2.4.6: Form structure: headings and links: the form can be used to report about a customer relationship with one or several foreign banks. This structure is not indicated in the form’s structure (programmatically or textually).
WCAG 1.4.4: Delete link: the start of the form section for each foreign bank contains a link to delete the bank from the form. This is not indicated by the link text or positioning (“confirm delete by clicking the trashcan icon”).
WCAG 1.3.1, 1.3.2, 2.4.3: Add new country function: selecting the “Add new country” link opens a new section on the form above the link, but focus remains on the link itself. The user may fail to notice that the form has changed.
User IDs
Replace key code list:
WCAG 1.1.1 Non-text Content
WCAG 1.3.1 Info and Relationships
WCAG 1.4.3 Contrast (minimum)
WCAG 1.4.11 Non-text Contrast
WCAG 2.1.1 Keyboard
WCAG 2.4.3 Focus Order
WCAG 2.4.4 Link Purpose (In Context)
WCAG 3.3.2 Labels or Instructions
WCAG 4.1.2 Name, Role, Value
Request key code list:
WCAG 1.1.1 Non-text Content
WCAG 1.4.3 Contrast (minimum)
WCAG 1.4.11 Non-text Contrast
WCAG 2.4.4 Link Purpose (In Context)
Deactivate key code list:
WCAG 1.1.1 Non-text Content
WCAG 1.4.3 Contrast (minimum)
WCAG 1.4.11 Non-text Contrast
WCAG 2.4.4 Link Purpose (In Context)
WCAG 4.1.3 Status Messages
Change password:
WCAG 1.1.1 Non-text Content
WCAG 1.4.3 Contrast (minimum)
WCAG 1.4.11 Non-text Contrast
WCAG 2.4.4 Link Purpose (In Context)
WCAG 3.3.2 Labels or Instructions
WCAG 4.1.3 Status Messages
Deactivate user IDs:
WCAG 1.1.1 Non-text Content
WCAG 1.4.3 Contrast (minimum)
WCAG 1.4.11 Non-text Contrast
Archive
Minor issues in meeting the following WCAG criteria:
WCAG 1.3.1 Info and Relationships
In other respects, the Archive function meets requirements.
Content that is not within the scope of digital accessibility standards
The service includes no such content.