This accessibility statement concerns the "Cards" and the ”My cards” sections. The services are part of op.fi, which is the website for OP Financial Group companies.
The accessibility of the sections has been assessed by accessibility experts working for OP Financial Group on a project basis and by means of self-assessment of section accessibility.
The following systems have been used in the self-assessments:
- Accessibility on desktop computers has been tested using the Chrome web browser and NVDA screen reader software.
- Accessibility on mobile devices has been tested using Apple devices, the Safari web browser (touch gestures).
The provisions on accessibility are included in the Act on the Provision of Digital Services.
This accessibility statement was prepared on 1 December 2020 and was last updated on 18 April 2024.
Accessibility status of the digital service
The Cards and card use section and the My cards section have shortcomings in digital accessibility. Fixes will be made as the services are updated. The statement will be updated as fixes are completed. Please see below for a list of non-conformities and exceptions applicable to the requirements.
Inaccessible content in the service
On the subpage of the Cards and card use and in individual elements that provide more information about various themes do not meet accessibility requirements. In some buttons of the page, the keyboard focus is poorly visible or missing altogether. Furthermore, there is no text alternative for all visual content that would indicate what the image, icon or graphic element represents. There are also unnecessary text alternatives in some illustrations. The heading buttons of the opened accordion elements included in the pages are programmatically also links not buttons, and the headings within the accordions has been implemented visually, not programmatically.
On the All cards and Compare cards pages, the text of every card type button is 'Read more and apply for a card', and the screen reader does not receive information on which card is referred to. The Most popular element used on the All cards page has not been grouped programmatically, in which case it may be unclear for the user whether the identifier refers to the previous or next card. In the individual text content, the content changes when using the page's mobile version.
When starting to apply for a new card, the selected card does not stand out programmatically. The screen reader does not read error messages on the application. The page buttons on the card application site have issues related to keyboard use and colour contrasts. The line describing the progress of the application does not work logically with the screen reader, whose operation is also hampered by any blank rows on the page. The section asking about the number of children uses buttons shown as +/- symbols, which causes issues when using assistive technologies. There are issues in the HTML code that hamper the use of assistive technologies. The user is required to identify themselves when applying for a card. The accessibility of the identification service is described in a separate statement.
There are individual rows in the tables in the ”My cards” list, no separate cells. As a result of this, the screen reader does not read card data tables in a logical row order from left to right, but according to column from top to bottom. In addition, text alternatives are missing from graphic elements. When moving to the account’s transactions feed, the drop-down menu cannot be used with the screen reader or a keyboard only.
When the user selects a card from the ”My cards” page and wants to change the spending/withdrawal limits, there are issues when using the screen reader. The screen reader does not direct the user to enter text in the right box.
The accessibility status of the identification performed upon card payment confirmation is indicated in the identification statement.
Payment and credit cards
1.3.1 Info and Relationships
1.3.2 Meaningful Sequence
1.4.1 Use of Colour
1.4.4 Resize Text
2.4.4 Link Purpose (In Context)
4.1.3 Status Messages
Apply for a card
1.1.1 Non-text Content
1.3.1 Info and Relationships
1.3.2 Meaningful Sequence
1.3.3 Sensory Characteristics
1.4.1 Use of Colour
1.4.4 Resize Text
2.1.1 Keyboard
2.4.6 Headings and Labels
4.1.1 Parsing
4.1.2 Name, Role, Value
My cards
WCAG 1.3.1 Info and Relationships
WCAG 1.3.2 Meaningful Sequence
WCAG 2.4.4 Link Purpose
WCAG 4.1.3 Status Messages
Card details
WCAG 4.1.3 Status Messages
Changing spending/withdrawal limits
WCAG 1.3.2 Meaningful Sequence
WCAG 2.4.3 Focus Order
WCAG 4.1.3 Status Messages
Card application
WCAG 1.1.1 Non-text Content
WCAG 1.3.1 Info and Relationships
WCAG 1.3.2 Meaningful Sequence
WCAG 1.3.3 Sensory Characteristics
WCAG 1.4.1 Use of Colour
WCAG 1.4.4 Resize Text
WCAG 2.1.1 Keyboard Use
WCAG 2.4.6 Headings and Labels
WCAG 4.1.1 Parsing
WCAG 4.1.2 Name, Role, Value
Online card payments
The service meets legal requirements in part. Some drifting start and end tags in the page HTML code. They may cause assisting tools to work in an unforeseen manner. Accessibility observations concerning payment confirmation are found on OP’s identification accessibility statement.
PDF documents (documents)
The attachments in the service, such as terms and conditions (PDF), product descriptions (PDF), forms, certificates of insurance (PDF) and other files will be redesigned to meet accessibility requirements. There are issues in the documents, due to the large number of documents and forms.