Accessibility statement for savings and investments services

This document describes the accessibility of savings and investments services for private customers logged in at the op.fi website. These services are part of op.fi, which is the website for OP Financial Group companies. The statement covers the following sections on the website:

Funds: Fund listings and fund selectors, the fund product pages and the paths to purchase funds (buy, sell, change).

Saving and investing tools: Custody transfer, change of service package, investor profile and corporate action response form.

Holdings: Viewing holdings. Holdings can be viewed on the main page of the Savings and Investments section and on the Securities custody page.

Market monitoring; Trading: equities, ETF and warrant lists and product pages. Market now; Stock prices and news, Dividend calendar. Investment ideas: Stock picks and analyses. Watchlist.

Saving through insurance: Saving through insurance services. 

Other wealth management services: Savings calculators, starting fund investing for a child, Savings and Investments Agreement, buy and sell order forms for equities, ETF and warrants, and order tracking page.

The accessibility of the services has been assessed by accessibility experts working for OP Financial Group on a project basis. Self-assessments have also been performed with regard to the accessibility of the website.

The following systems have been used in the self-assessments:

  • Accessibility on desktop computers has been tested using the Chrome web browser and NVDA screen reader software.
  • Accessibility on mobile devices has been tested using Apple devices and the Safari web browser (touch gestures).

The provisions on accessibility are included in the Act on the Provision of Digital Services.

This accessibility statement was drawn up on 8th of December 2020 and last updated on 10th of January 2024.

Accessibility status

The Savings and Investments website and its above-mentioned sections do not meet the accessibility requirements or do so only in part. Please see below for a list of non-conformities and exceptions applicable to the requirements.

Non-accessible content

There are various accessibility issues on the pages of the Savings and Investments section, listed below by section.

The following examples of accessibility issues were found: 

The page colour contrasts do not fully meet the accessibility requirements. The pages do not yet support the use of assisting technologies in all respects, such as screen readers. Keyboard navigation has issues. Other common issues in the service include insufficient availability of text alternatives for graphic elements. For a more detailed list of the accessibility requirements specified in the WCAG (Web Content Accessibility Guidelines) which the pages do not yet meet, please see below.

Issues with the funds

  • 1.1.1 Non-text Content
  • 1.3.1 Info and Relationships
  • 1.3.2 Meaningful Sequence
  • 1.4.3 Contrast
  • 1.4.4 Resize Text
  • 1.4.10 Reflow
  • 1.4.11 Non-text Contrast
  • 1.4.12 Text Spacing
  • 1.4.13 Content on Hover or Focus
  • 2.1.1 Keyboard
  • 2.4.1 Bypass Blocks
  • 2.4.3 Focus Order
  • 2.4.7 Focus Visible
  • 3.2.1 Focus
  • 3.2.2 Input
  • 3.3.2 Labels or Instructions
  • 4.1.1 Parsing
  • 4.1.2 Name, Role, Value
  • 4.1.3 Status Messages

Issues with the tools

  • 1.1.1 Non-text Content
  • 1.3.1 Info and Relationships
  • 1.3.2 Meaningful Sequence
  • 1.4.3 Contrast
  • 1.4.4 Resize Text
  • 1.4.10 Reflow
  • 1.4.11 Non-text Contrast
  • 1.4.12 Text Spacing
  • 1.4.13 Content on Hover or Focus
  • 2.1.1 Keyboard
  • 2.4.1 Bypass Blocks
  • 2.4.3 Focus Order
  • 2.4.7 Focus Visible
  • 3.2.1 Focus
  • 3.2.2 Input
  • 3.3.2 Labels or Instructions
  • 4.1.1 Parsing
  • 4.1.2 Name, Role, Value
  • 4.1.3 Status Messages

Issues with viewing holdings

  • 1.1 Text Alternatives
  • 1.3.1 Info and Relationships
  • 1.3.2 Meaningful Sequence
  • 1.4.1 Use of Colour
  • 1.4.3 Contrast
  • 1.4.4 Resize Text
  • 1.4.10 Reflow
  • 1.4.11 Non-text Contrast
  • 1.4.12 Text Spacing
  • 1.4.13 Content on Hover or Focus
  • 2.1.1 Keyboard
  • 2.4.1 Bypass Blocks
  • 2.4.2 Page Titles
  • 2.4.3 Focus Order
  • 2.4.4 Link Purpose (In Context)
  • 2.4.6 Headings and Labels
  • 2.4.7 Focus Visible
  • 3.2.1 Focus
  • 3.2.2 Input
  • 3.3.2 Labels or Instructions
  • 4.1.1 Parsing
  • 4.1.2 Name, Role, Value
  • 4.1.3 Status Messages

Issues with the market monitoring section

  • 1.4.8 Visual presentation
  • 2.4.4 Link Purpose (In Context)

Saving through insurance

  • 1.1 Non-text Content
  • 1.3.1 Info and Relationships 
  • 1.3.2 Meaningful Sequence 
  • 1.3.3 Sensory Characteristics 
  • 1.3.5 Identify Input Purpose 
  • 1.4.13 Content on Hover or Focus 
  • 2.2.1 Timing Adjustable
  • 2.4.1 Bypass Blocks
  • 2.4.3 Focus Order 
  • 2.4.4 Link Purpose (In Context) 
  • 2.4.7 Focus Visible 
  • 3.2.2 Input 
  • 3.3.1 Error Identification 
  • 3.3.2 Labels or Instructions
  • 4.1.1 Parsing 
  • 4.1.2 Name, Role, Value 
  • 4.1.3 Status Messages

Other wealth management services

  • 1.1 Text Alternatives
  • 1.3.1 Info and Relationships
  • 1.3.2 Meaningful Sequence
  • 1.4.1 Use of Colour
  • 1.4.3 Contrast
  • 1.4.4 Resize Text
  • 1.4.6 Contrast (enhanced)
  • 1.4.8 Visual presentation
  • 1.4.10 Reflow
  • 1.4.11 Non-text Contrast
  • 1.4.12 Text Spacing
  • 1.4.13 Content on Hover or Focus
  • 2.1.1 Keyboard
  • 2.4.1 Bypass Blocks
  • 2.4.3 Focus Order
  • 2.4.7 Focus Visible
  • 2.4.9 Link purpose (link only)
  • 3.2.1 Focus
  • 3.2.2 Input
  • 3.3.2 Labels or Instructions
  • 4.1.1 Parsing
  • 4.1.2 Name, Role, Value
  • 4.1.3 Status Messages

Content that cannot be modified without a disproportionate burden

The accessibility issues in the Savings and Investment section have not yet been corrected, as the core system is about to undergo a major overhaul. As this system upgrade progresses, we will correct the accessibility issues. The pages related to funds, saving and investment tools, holdings and other wealth management services will be gradually updated at op.fi in 2020-2025. The order form for equities, ETFs and warrants and the order tracking page will be redesigned in 2024–2025.

Content to which the accessibility requirements do not apply

Key Information Documents related to products for saving through insurance are excluded from the scope of accessibility requirements. Key Information Documents are regulated under the Regulation (EU) No 1286/2014 on key information documents for packaged retail and insurance-based investment products (PRIIPs) and under the Commission Delegated Regulation (EU) 2017/653 issued under it. These Regulations specify the detailed content and format of Key Information Documents.

Accessibility feedback

Did you find accessibility issues in our digital services? If you didn’t find an answer in our accessibility statement, please send us feedback.

Can’t you log into the service or is there any other technical problem in our services?

Feedback and processing of personal data

If you haven’t logged in and you don’t enter your contact details, your feedback will be anonymous. A non-logged-in customer may provide their name and email address or phone number if they request us to contact them. We will store information about logged-in customers in our feedback system, including the name and personal identity code of the customer or company representative and the name of the OP cooperative bank whose customer the person providing feedback is. For corporate customers, we also store the company’s name and business ID. If a logged-in customer requests us to contact them, we will also store their phone number or email address. Other details that we will store in our feedback system include the customer’s feedback and the details provided by the customer about the auxiliary program or device they are using.

We will use the stored personal data only in feedback processing, to improve customer experience and OP Financial Group’s services. The personal data is processed in OP Financial Group financial institutions’ customer data files.

Regulatory authority

If the website has accessibility issues that are not addressed in the accessibility statement, please send us feedback from the link above. If you give your contact information on the feedback form, we are required by law to respond to you within 14 days.  

If you are dissatisfied with our reply or if we don’t reply to your feedback at all, you can contact the supervisory authority, the Regional State Administrative Agency for Southern Finland. 

Contact information of the regulator

Regional State Administrative Agency for Southern Finland

Accessibility Control Unit
saavutettavuus@avi.fi
Tel. (switchboard) 0295 016 000