The accessibility of the services has been assessed by accessibility experts working for OP Financial Group on a project basis and by means of self-assessment of web accessibility.
The following systems have been used in the self-assessments:
- Accessibility on desktop computers has been tested using the Chrome web browser and NVDA screen reader software.
- Accessibility on mobile devices has been tested using Apple devices, the Safari web browser (touch gestures).
Provisions on accessibility requirements are specified in the Act on the Provision of Digital Services.
This accessibility statement was created on 30 November 2020 2020 and is last updated on 14 December 2023.
Accessibility status of the digital service
In Accounts service Account list conform to requirements and Account transactions do conform to requirements for the most part. In Accounts service Bank statement and Balance and interest certificate for account do not conform to requirements. OP Cash Pool and Virtual Accounts service do not conform to requirements. Please see below for a list of non-conformities and exceptions applicable to the requirements.
Inaccessible content in the service
Accessibility issues in Account service Account transactions includes issue with question button.
WCAG 4.1.2 Nam, Role, Value
Accessibility issues in Account service Bank statement and Balance and interest certificate for account do not conform to requirements. Accessibility issues in the Account service Bank statement and Balance and interest certificate for account include issues with keyboard focus, tabulator order of forms, and missing labels, text alternatives and calendar buttons in form fields. Some pages contain issues with layout tables, headings and feedback. Reading tables with a screen reader is difficult and when navigating with the tab key, it is not always clear to the user to which row each item is related. The table in the PDF file has incorrect properties, causing the reading sequence to be disordered. In addition, the page has delays in loading content and issues with contrast ratios and return links. These issues are listed in more detail below.
WCAG 1.1.1 Non-text Content
WCAG 1.3.1 Info and Relationships
WCAG 1.3.2 Meaningful Sequence
WCAG 2.1.1 Keyboard
WCAG 2.4.3 Focus Order
WCAG 3.3.1 Error Identification
WCAG 3.3.2 Labels or Instructions
WCAG 4.1.3 Status Messages
The OP Cash Pool and Virtual Accounts service contains several accessibility issues, including that the service lacks reflow (navigation is particularly difficult using mobile devices) and does not provide screen reader users with clear error messages and feedback on the user’s commands. The service’s input fields lack labels, selection buttons and other interrelated fields are not connected with one another, and some instruction texts are not programmatically linked to the respective field. In addition, there are issues with graphical objects, the positioning of buttons and usability, such as moving focus to fields, transitions and the readability of tables, in particular. In several situations, selecting to go back does not return the user to the previous page. Focus is repositioned to the top of the page after a search, making it difficulty to find the search results. There are issues with page headings and the menu, tabs are not marked, the language of the page and parts of the page is not programmatically determined, and links to jump directly to the content are missing from the top of each page. Links are also placed inside tables, making it harder to understand the content as a whole. After a session time limit, the user is logged out of the system without warning. These issues are listed in more detail below.
WCAG 1.1.1 Non-text Content
WCAG 1.3.1 Info and Relationships
WCAG 1.3.2 Meaningful Sequence
WCAG 1.4.10 Reflow
WCAG 2.2.1 Timing Adjustable
WCAG 2.4.1 Bypass Blocks
WCAG 2.4.2 Page Titles
WCAG 2.4.3 Focus Order
WCAG 3.1.1 Page Language
WCAG 3.1.2 Language of Parts
WCAG 3.2.4 Consistent Identification
WCAG 3.3.1 Error Identification
WCAG 3.3.2 Labels or Instructions
WCAG 4.1.2 Name, Role, Value
WCAG 4.1.3 Status Messages
Content which is not accessible on the basis of disproportionate burden
Bank statement and Balance and interest certificate for account in Accounts service is planned for redesign in 2024. For this reason, accessibility changes will not be made for the current application and any accessibility issues will be corrected when the application is redesigned. The corrections will be carried out during the year 2024.
The results of the audit of the OP Cash Pool and Virtual Accounts service have been reviewed and all serious non-conformities in the user interface will be corrected. Some proposed changes, such as some translations, are rooted deep in the business service and would require fundamental changes to the service’s operational logic. Some of the necessary changes will be taken into consideration when redesigning customer user experience. In addition, a Java-based version of the service, including a new user interface, is currently under development. Observations made in the audit will be taken into account in the development.