Secure transactions
What should I do if someone tries to scam me?
If you get a suspicious email that looks like it's been sent from OP, please forward it to us. Don't click any links in the message. Delete the message after you have forwarded it.
If you get an unusual notification or a suspicious view in the op.fi service, please send us an email with a print screen of the website and its source code.
Include your name, contact information and your bank’s name (such as OP Mallila) in your email. Send your message to tietoturvailmoitukset(a)op.fi We don't reply directly to messages sent to this email but you will receive an automatic reply. Also report the incident to OP Customer Service or to your bank.
If you suspect that your user ID has been obtained by an unauthorised person, immediately deactivate it by calling OP Customer Service. Outside its opening hours, call OP Deactivation Service (24/7). If you call OP Deactivation Service, also contact OP Customer Service during service hours.