Frequently asked questions top 5

Frequently asked questions

Further confirmation does not work – Have you added an incorrect phone number in the further confirmation service?

Further confirmation by SMS is a security feature providing additional protection against misuse of credentials and online crime. Check that the details in the SMS message match those of your original transaction. If this is not the case, do not enter a key code and do not confirm the transaction.

If you do not receive a further confirmation SMS on your phone, check whether you have added your current phone number for the service.

Do the following:

  1. Log in to the op.fi service.
  2. Select Oma profiili (My profile) > Turvallisuus (Security) > Lisävahvistus (Further confirmation)
  3. Check that your phone number has been included in the service.
    • If the number has not been included. Include your number in the further confirmation service.
    • If the number is no longer in use, you can remove the old number by calling OP telephone service or visiting a bank branch. After this, you can include your new number in the op.fi service or a bank branch.

Please remember to update your contact information, if your phone number changes.

The bank’s SMS messages asking for further confirmation will always be sent from number +358407118180 and they are signed by OP.

User identifiers are locked – What to do if my personal user identifiers are locked?

If your user identifiers or key code list has been locked due to your own typo, you can try to re-log into the service after 24 hours. Your user identifiers will be reactivated if you type them correctly when you log in next time. If you re-type wrong user identifiers, you can reactivate them by visiting an OP cooperative bank branch.

If you need to have your user identifiers reactivated in less than 24 hours, visit your nearest OP cooperative bank branch. Remember to take your valid personal ID document with you. User identifiers are your key to OP’s services. Do not give your credentials to anyone.

If you suspect that your user identifiers have fallen into the wrong hands, deactivate them immediately by calling OP telephone service at 0100 0500 (Mon–Fri 8 am–10 pm, Sat 10 am–4 pm, local network charge/mobile charge) or the Deactivation Service at +358 20 333 (24/7). Also report the incident to OP telephone service when it is open again.

Ordering an eBill – How can I order an eBill?

Ordering and editing eBills in easy on OP eServices.

When you are paying a paper bill on OP eServices, you get a tip on enabling eBilling. You can also find an eBill link in your account transactions. When you are paying a bill online, some creditors (payees) ask you whether you want to become an eBill user. If you want to receive an eBill, say yes and confirm the payment as usual.

You can also order eBills by selecting a creditor (payee) from the "Select creditor" list on OP eServices.  Make the latest bill of the payee concerned available to you because you need the reference number and the customer number shown in the bill.

Supported browsers – Which browser versions support the use of OP eServices?

OP eServices (op.fi) works in all major web browsers: Edge, Internet Explorer, Firefox, Google Chrome and Safari. We recommend that you use the latest browser version.

Support in this context means that we test such browsers for the performance of op.fi. We do not support any test and beta versions or browser extensions (excluding the VidyoWeb extension used in OP online meetings.) We cannot guarantee that OP eServices will work if you use a browser other than mentioned above.